Onboarding is the process to get a new employee to production in the new role. Your onboarding process or lack of a process will directly influence your retention rate. It is the foundation of the employee experience and cornerstone of engagement. New employees arrive day 1 to a new job with expectations and the hope that this position is better than the one they just left. Onboarding done well is reassuring and prevents the new job remorse that is often experienced in the first 24-48 hours after starting a new position. Friends and family call and ask “ How’s the new job?” “How was your first day?” . This is a memorable day and a stepping stone on their career path- they will post on social media. This is an event on their timeline. Create a first day on the job they brag about! Typically a day of filling out HR forms and learning policies and procedures is not brag worthy. A good onboarding program is comforting and alleviates the employee’s fears or anxiety about the change and choices they have made. A great first day is a celebration and not a marathon of HR policies.
During the interview process employers scour resumes and ask questions of the employee to check all the boxes for what they need and then offer. But do the employers know what the employee needs? Why is the employee choosing you ? what are their hopes and expectations. What talents are they hoping to utilize or develop? How do they see themselves contributing to the team? What does the new role look like to them? Employees are eager to fit in and perform. They are eager to contribute. How easy do you make that for them?
Good onboarding should:
- Allow the employee to understand their role
- Provide the tools the employee needs to do their job
- Assist their merge into the social scene
An onboarding program begins with an accepted offer and continues for 6 months to a year after the start date .
Any delay in getting the employee the tools and information they need to produce frustrates the new employee and is costly.
The onboarding process has direct influence on:
- Employee referrals
- Employment brand and reputation